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Celtx FAQs


Support

Usage

About

Support

Is Celtx supported?
Yes, Celtx is a fully supported client-server application. Users can have their questions answered by our support team in a number of ways:
- on our public forum - http://forums.celtx.com
- in the Celtx Wiki Manual
- by private email - info@celtx.com


Where can I submit bugs and other program irregularities?
You can submit your bugs in the Bug Report section on our forum.
We currently have an active base of users providing feedback on all our releases. We listen to all feedback and incorporate suggestions as often as is feasible.

I am experiencing connection or network issues, help!?
If you are experiencing connection or network issues, ensure your network/firewall is not blocking the Celtx server which could be considered a 'non-approved host'. Access to the Celtx server is over a SSL connection, so access to an encrypted connection must also be allowed.

At a minumum, for TypeSet to work you need to allow HTTPS (port 443) access to render.celtx.com. For upload/download (etc.), the client needs HTTPS access to publish.celtx.com.

If you connect to the internet via proxy, ensure the proxy settings are correct in the client preferences/options.

Known Issues

Issue: "I previously was working in Celtx 1.0 (or earlier version). I downloaded and installed Celtx 2.0, but it will not run".

Solution: The Celtx profiles folder on your computer may have become corrupted, preventing 2.0 from installing properly. Try deleting the Celtx profiles folder; a new profiles folder will be created during Celtx 2.0 installation.

Steps to delete your Celtx profiles folder

Mac

  1. Quit Celtx.
  2. Navigate to: /Home/Library/Application Support/
  3. Delete the 'Celtx' folder.
  4. Restart Celtx.

Windows XP

  1. Quit Celtx.
  2. Navigate to C:\Documents and Settings\[username]\Application Data (Note, Application Data is by default a hidden file on Windows; you may have to enable viewing hidden files)
  3. Delete the 'Greyfirst' folder.
  4. Restart Celtx.

Windows Vista

  1. Quit Celtx.
  2. Navigate to C:\Users\[username]\Application Data\Local (Note, Application Data is by default a hidden file on Windows; you may have to enable viewing hidden files)
  3. Delete the 'Greyfirst' folder.
  4. Navigate to C:\Users\[username]\Application Data\Roaming
  5. Delete the 'Greyfirst' folder.
  6. Restart Celtx.


Usage

How do I import scripts into Celtx?
Celtx can import plain text scripts generated by other script writing or word processing applications. It is important to ensure that scripts are properly formatted before importing into Celtx, otherwise some manual tweaking may be required. Follow the instructions in our Celtx Wiki manual and your import should go smoothly.

How do I upload to Project Central?
You publish to Project Central using the Upload feature on the Project Central homepage.

How do I save a project to my Celtx Studio?
1. In the Menu toolbar select File-->Save to Studio.
2. An Authentication dialog will open; enter your username and password. (Note: this dialog will not show if you are already logged in)
3. A Studio Projects dialog will open; title your project and select OK
4. A Save Comment dialog will open; enter any save commentary you wish to make. (Hint: save commentary is useful for tracking changes between versions)
5. Select 'OK'; a progress bar will appear showing the save activity of your project.
6. Once 'Saved' is displayed next to the progress bar your project is saved to your Celtx Studio.


About

Can I use Celtx for free?
Yes. Celtx is distributed under an open source license, so you can download it, use it, and distribute it for free.

An open source software company, Greyfirst uses open source-friendly business models, providing free, commercial-quality software products that include basic Web services offered at no charge, which at the option of users can be supplemented with subscription-based, advanced applications accessed through a server.

If you're giving Celtx away for free, how do you make money?
The free Celtx application (under an open source license) will be augmented by a variety of web services that we will sell.

What is open source?
Open source is a software licensing model where the developers of a given application release the source code (underlying code for an application) under a license that permits free distribution and modification. To find out more about open source, please see www.opensource.org.

What open source license does Celtx use?
Celtx uses the CePL, which is a derivative of Netscape's Mozilla Public License (MPL). To find out more about open source licenses, please see www.opensource.org.

How can I keep up to date on Celtx developments?
You have several options. Celtx provides automatic update notification. This feature notifies users whenever a new version of Celtx is released. You can also visit the Celtx Forum where we post all new content and news. Also be sure to check out the Celtx Blog where you can follow Celtx news and developments along with user stories and production news.

What Operating Systems does Celtx support?
Celtx 2.0 (based on Firefox 3.x)

Windows System Requirements
- 75 MB of free disk space
- Windows 2000
- Windows XP
- Windows Server 2003
- Windows Vista

Mac System Requirements
- 75 MB of free disk space
- Mac OS X 10.4.x

Linux System Requirements
- 75 MB of free disk space
- Linux kernel 2.2.14 or higher
- Gnome (recommended)
- NOTE: an up to date Linux distribution is recommended

What languages are available?
Celtx is currently available in many languages with more in development on our wiki. If you would like to contribute to Celtx by translating the application into your language, please contact us at info@celtx.com or visit the wiki for more info.

What tools did you use to build Celtx?
We proudly use the Mozilla application framework and our own tool, Tadpole (developed using Javascript and XUL). For more information on Mozilla or Celtx project development, please see mozdev.org.

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